Account Manager
Location
Fort Wayne, IN (Headquarters)
Type
Full Time
As an Account Manager, you will represent Circle Logistics and serve as the main point of contact for our existing customers. This involves overseeing relationships with multiple clients who utilize 3PL services. An account manager acts as a liaison between the client and the provider, ensuring effective communication and coordination of activities. They typically work closely with both parties to develop solutions tailored to meet each customer's unique needs and ensure smooth execution of logistics operations. You will maintain and grow existing accounts by bringing solutions to customers’ freight-related issues, providing outstanding customer service, and ensuring on-time delivery. This role is responsible for nurturing long-term relationships and growing existing clientele.
- Maintain and grow existing accounts by managing customer day to day requirements
- Analyze customers’ needs and offer personalized solutions
- Match customer demand with quotes for their freight-related inquiries
- Build strategies that will result in increased sales and stronger partnerships
- Solve complex problems and be the main contact for all your accounts’ communications
- Collaborate with your team on pricing strategy and account implementation plans
- Consistently executing daily business (accepting/rejecting load tenders, lane bidding, update customers about shipment status, etc.)
- Manage any issues that come up in the normal operation of freight movement
- Establish relationships with day-to-day contacts
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced working environment and multitask
- Superb time management and organizational skills
- Extraordinary attention to detail and teamwork skills
- Excellent problem-solving and time management skills.
- Willingness to be available after hours and weekends if needed
- Professional demeanor
- Bachelor's degree preferred
- 3 Plus years of freight brokerage or account management experience preferred
- On-site training and career development
- Paid holidays and paid time off
- Insurance benefits including but not limited to: Health, vision, dental, life, and disability
- 401(k) Plan
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Circle Logistics
Circle Logistics is a privately held third-party logistics company committed to delivering on three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. Circle Logistics leverages its technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions.
Circle Logistics was co-founded in 2011 as an asset carrier by industry experts Eric Fortmeyer and Chad Buchanan. Within two years, our founders expanded into freight brokerage by opening their first branch office in Chicago under Sr. VP of Sales & Operations, Andrew Smith.
Since then, we have rapidly expanded to 13 locations across the United States and 2 international offices, boasting well over 100% year-over-year growth. We serviced over $200 million in freight spend in 2018 and are excited to expand our network moving forward. Our people and our drivers are our greatest asset, and we wouldn’t be where we are today without continuous investment in talented individuals.
Company Website: www.circledelivers.com
(if you already have a resume on Indeed)